- After Sales Service
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At Matrix, we are committed to keeping dies running at full capacity, extending their service life and ensuring uninterrupted production without unexpected issues.
Productivity in an economy of scale is essential to ensure both a steady supply of parts and the economic viability of the project.
That’s why we offer a fast and reliable service for spare parts manufacturing, preventive maintenance and die repair.
The 3 Pillars of the Matrix FastLane Service
Replacement Part Manufacturing
A mould withstands millions of moulding cycles, constantly exposed to fatigue from pressure forces and the high temperatures inherent to the injection moulding process.
As a result of these stresses, mould components tend to suffer from wear or even breakage.
To ensure optimal and continuous performance, at Matrix, we manufacture replacement parts and deliver them directly to the customer’s facilities. If required, our specialised assembly and adjustment technicians can travel to the customer’s site to carry out the replacement, minimising downtime and ensuring production continuity.
Mould Maintenance
Anticipating problems is key to ensuring a long service life for the mould. Preventive maintenance or intensive refurbishment not only extends the durability of components but also avoids future repair costs.
At Matrix, we offer a comprehensive maintenance service that includes:
- Replacement of worn parts.
- Inspection of the hot runner system.
- Renewal of seals, among other operations.
Once maintenance is completed, we conduct thorough testing of the mould to verify its functionality, validating the process under the Scientific Moulding methodology to ensure maximum efficiency.
Through proactive actions, we guarantee moulds in perfect condition, reducing long-term costs and improving productivity.
Repairs
An unexpected noise is often the first sign that something has broken. Damage can range from minor faults to issues requiring the replacement of various components, such as inserts, sliders, cores, or cavities. No component is immune, especially when a part of the injection moulding process is accidentally overlooked.
At Matrix FastLane, upon receiving the customer’s fault report, we conduct an exhaustive diagnosis to determine the scope of the repair. The mould is transferred to our workshop, where our specialised technicians carry out the necessary operations to restore production as if nothing had happened.
How we do it?
We combine specialised operations to address both proactive and reactive needs, whether for repairs, replacements, or preventive maintenance:
- Manufacturing of new components.
- Inspection of the guiding system.
- Maintenance and inspection of leaks in the hot runner system.
- Inspection of the cooling circuit.
- Inspection of electrical components.
- Inspection and cleaning of gas vents.
- Inspection or replacement of O-rings.
- Verification of the mould’s safety systems.
- Coatings and surface treatments to eliminate friction.
- Metrological report of manufactured components and injected parts.
- Through testing of the mould and validation of the injection process.
Want to Improve the Performance of Your Moulds?
Don’t let problems stop you. With Matrix Fast Lane, you can rest assured knowing you have a team of experts ready to resolve any issue quickly and efficiently. Contact us today and discover how we can help you keep your production running at maximum performance.